When it comes to software maintenance and support work, businesses need to undertake a few key considerations. The first is the cost of outsourcing this work. The second is the company’s ability to find a reliable partner who can provide quality support and maintenance services.
Once you have a list of potential outsourcing companies, it’s important to research and compare them.
Here are the factors to consider before you outsource Software Maintenance and Support services:
1. Experience and track record — Look for a company that has a lot of experience in software maintenance and support. The more experience they have, the more efficiently they’ll understand and meet your needs. Additionally, check out their track record to see if they have a history of providing quality service.
2. Portfolio — Take a look at the company’s portfolio to get an idea of the types of projects they’ve worked on in the past. This gives you a well enough sense of their capabilities and expertise. Look for a company that has worked on a diverse range of projects.
Some services you may need to track while selecting a software vendor:
· Migration projects across websites, technologies, servers, platforms, and databases.
· Enhancement Projects to improve functionality, scalability, the addition of new features, and solution re-engineering.
· Technology upgradation projects involving OS, Database, framework, and programming language upgrades or replacement with advanced versions.
· Application Maintenance projects like:
o 3rd-Party Integration
o Performance Management & Optimization
o Security fixes
o Troubleshooting and Remediation
o Compliance monitoring
3. Certifications — Make sure the company has the necessary certifications and accreditations to provide software maintenance and support. This will ensure that they meet the highest quality standards in the industry. Some examples of the certifications that can make a company reliable are-
● ISO 27001
● Microsoft Certified Partner
● Adobe Solution Partner
● Claris Partner
4. Customer service — One of the most important factors to consider is customer service. Make sure the company has a decent reputation for providing quality customer service. This is essential for ensuring that you’re happy with the level of support you receive.
5. Pricing — It’s essential to get quotes from several companies and compare their pricing before deciding. Make sure you understand what’s included in the price and an additional cost. Affordability is one of the most important factors for many businesses. A good software maintenance and support company will offer competitive rates without compromising quality or service.
6. Flexibility — A good company will be able to adapt to the needs of its clients. They should be able to provide both short-term and long-term support and customized solutions that meet each client’s specific needs.
By considering these factors, you’ll be able to choose the best outsourcing company for your needs.
The four types of software maintenance are listed below:
1. Corrective maintenance: Corrective maintenance might be essential either to redress a few bugs observed while the system is being used or to improve the system’s function.
2. Adaptive maintenance: This includes alterations and updates when the clients require the item to interface with new hardware and software.
3. Perfective maintenance: A software product needs regular maintenance to help the new features that the users need or to change numerous sorts of functionalities of the system as specified by the user requests.
4. Preventive maintenance: This kind of maintenance includes updates and changes to guard against future issues with the software.
A leading software maintenance and support service company needs to have a wide array of support solutions in each of the 4 areas mentioned –
Corrective Maintenance
Corrective software maintenance is what you would typically associate with the maintenance of any kind. Correct maintenance addresses the errors and faults in a software application that could affect various parts of the software, including the design, logic, and code.
Adaptive Maintenance and Support
The experts at a good outsourcing company look into your existing software and carry out any necessary modifications needed in the operating functions of the software.
Common adaptive services include -
● Changes in localization
● Alterations in the data format
● Support utility modification
● Corrective Maintenance and Support
● Corrective Maintenance and Support
● Reconfiguring hardware
● Regulations and integration of new, improved operating systems
Any software application continually needs rectifications. The software maintenance team provides all corrective services to your software and fixes the errors with little to no time lapse -
● Design errors
● Logical errors
● Coding errors
The corrective services also include extermination of bugs and setting right the glitches with the core algorithm of the software.
Perfective Maintenance and Support
A software application endures rigorous modifications before it gets ready to be launched. An outsourcing company helps you in refining the software you develop and takes it up to your client’s expectations through detailed -
● Insertions
● Editing
● Modifications
● Software Enhancements
● Deletions
● Changes
Preventive Maintenance and Support
A good outsourcing team is capable of effectively analyzing the software’s future needs and problems based on,
● Past Occurrences
● Customers’ Feedback
The preventive software maintenance services aim at incorporating solutions to meet future requirements to overcome problems that may ascend in the long run.
A good approach for software application maintenance
The challenges are very specific to every business’s needs, and that’s how the solutions must be placed accordingly.
1. Requirement collection: The team gets clarity in terms of maintenance objectives by going through the documentation of your development initiative.
2. Maintenance proposal: An outsourcing team has a hyper-aligned maintenance strategy that comes into action only after your approval.
3. Testing: After implementing your maintenance protocol, testing procedures take place to ensure the stability of the software maintenance.
4. Program analysis: Detailed knowledge sharing and analysis help understand each cog of the application that streamlines your software.
5. Infrastructural stability evaluation: The software maintenance team analysis the scalability and extensibility of the IT infrastructure to understand the utilities and processes.
Final Thoughts
Outsourcing software maintenance and support is a great way for companies to reduce costs while still getting the quality support they need. There are many top companies that offer this service, and each has its own benefits and features. Let’s look at the best options-
The top 3 outsourcing services available are
1. Mindfire — https://www.mindfiresolutions.com/
Industries served- Healthcare, Retail and e-Commerce, e-Learning, transportation & logistics, and Financial Services, Publishing.
2. Value Coders — https://www.valuecoders.com/
Industries served- Banking & Finance, Retail, and e-Commerce, Logistics & transportation, e-learning, media, etc.
3. Tvisha — https://www.tvisha.com/
Industries served- Banking, automobile, beauty, e-commerce, education, fashion, etc.
Like other businesses, if you too are looking for software maintenance and support services, Mindfire Solutions can be your partner of choice. We have a team of highly skilled and certified software professionals, who have developed many custom solutions for our global clients over the years.
Here are a few interesting projects we have done with software maintenance and support. Click here to know more:
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